We’re always happy to help, but first you may find what you need here in the frequently asked questions.
In as much detail as possible, please fill out the necessary information about the lost item(s) as well as your current contact and shipping address details. Once your inquiry is submitted, you will be contacted by a member of our Lost & Found Team.
Please note, Lost & Found items are only held for a period of 30-days.
We believe in a modernized approach to old-school hospitality, so our rooms are phone-free. To connect with us during your stay opt-in to our text platform by texting us at 928-240-2856.
Our collection of analog mixtapes is available for purchase at The General Store. Produced in partnership with Numero Group, they are available in a three-cassette box set comprised of “Daytripping,” “Because the Night,” and “Celestial Spacescapes.”
Looking for quick audio escape? We have curated playlists available on our Spotify.
Check-in is 4:00 PM and check-out is 11:00 AM.
The Nightly Amenity Fee includes:
- Access to the largest pool in Northern Arizona.
- Access to our onsite fitness center.
- In-room Crosley cassette player with Bluetooth capability and FM radio
- In-room curated cassette collection with three unique mixtapes
- In-room pour-over coffee with Copper Cow premium Vietnamese blends accompanied by an assortment of organic whole leaf Tea Drop teas
- A selection of board games available on lend
- Unlimited high-speed WiFi access
- Self parking
We have a limited number of connecting rooms available for a minimal fee. Please call 866 928 4265 to check availability.
Early arrivals are based on availability on the day of arrival. Call 928 774 5221 prior to your arrival for more information.
Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 928 774 5221.
No, we do not have roll-away beds.
Yes, we offer cribs and pack n plays at no charge. They are based on availability. Please call our reservations team to reserve one at 866-267-1321.
Click here and select “Modify/Cancel Reservation” on the bottom right of the screen.
We are unable to modify or cancel third-party reservations. Contact the company directly that you confirmed with.
We offer exclusive benefits for guests who book directly by calling our hotel or reserving on our website. Our current Book Direct Benefits include:
- Priority Sauna Access
- Flexible Check-In/Check-Out Times (Based on Availability)
- Best Rate Guarantee
In order to qualify, you must be a current guest and have a room reservation booked through High Country Motor Lodge directly. Direct bookings are reservations confirmed through 866-267-1321 or highcountrymotorlodge.com, without using an OTA or 3rd party intermediary like Expedia, Priceline, Booking.com, Agoda, Travelocity, Hotwire, etc. Please note, you may be asked for your stay confirmation email to confirm your reservation source.
Our Best Rate Guarantee is available when a lower rate is found on a public website with the same stay conditions.
To be eligible for our Best Rate Guarantee, our Reservations Specialists will need to locate and verify the live rate over the phone. We advise not to book the lower rate until speaking with us first. Our Best Rate Guarantee will only be honored by High Country Motor Lodge’s Reservations Team who may be reached at 866-267-1321.
Stay conditions must include same hotel (High Country Motor Lodge/ 1000 West Route 66, Flagstaff, AZ 86001), room type, guest count and dates of stay. Rate must be publicly accessible and available to book. Our Best Rate Guarantee is not applicable to packages, special rates, group business or advance purchase offers. Best Rate Guarantee may not be applied to existing reservations. Price matching is not applicable for all 3rd party sites.
All reservations are subject to an early departure fee ranging from the $50 minimum to the full value of 1-night’s room and tax.
Guests must be 18 years or older to check into a room.
We do require presentation of a valid government-issued identification at the time of check-in.
For those who have purchased our flexible leisure rates, our cancellation policy is 72-hours prior to arrival. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.
Please note, the cancellation policy does not pertain to any group-related reservations, pre-paid reservations, or special rates.
Amenities & Dining
Each of our rooms host the following:
Air conditioning, bathtub and/or shower, ultra-plush mattresses & pillows, soft, high-thread-count linens, designer spa-inspired bath amenities, a retro tape deck with a collection of mixtapes, unlimited high-speed Wi-Fi, 50” flat-screen TV with premium cable, STAYCAST™ Ultimate Streaming Experience, pour-over Copper Cow Coffee & Tea Drops, in-room mini-fridge and wet bar, hairdryer, and in-room safe.
Yes, The General Store offers everything from Grab & Go items, to craft beer and cocktails as well as pinsa and other delicious fare. The General Store is open daily from 6 AM – 10 PM.
Yes, we have Happy Hour at The General Store every Tuesday 3 PM – 6 PM.
Yes, H.C.M.L. is home to the largest outdoor pool in Northern Arizona as well as a hot tub.
No, our pool is not heated.
We proudly offer Northern Arizona’s first Nordic Spa Experience, a centuries-old tradition that soothes the mind and body by alternating hot, cold and relaxation. The Nordic Spa Experience is open daily for appointments from 8 AM – 9 PM.
We offer a fitness center including Nautilus weight machines, treadmills, elliptical machines, stationary bikes, free weights, yoga mats, and exercise balls.
No, we do not have an elevator.
Transportation / Directions
We do not offer a complimentary shuttle service to and from the airport.
We are located on the corner of Riordan Road and Route 66.
Yes, we have onsite parking, which is included in our nightly Amenity Fee.
Yes, we gladly welcome up to two pets per room. Click here to learn more about our pet policies and pet fee.
Yes, we allow our four-legged friends to sleep in designated rooms leaving others pet-free.
The nearest dog-friendly park is Thorpe Bark Park, a short 7-minute drive from the hotel. However, you can walk your dog right outside your guest room and in our courtyard areas as well.
Weddings and Events
We offer special group rates dependent upon availability. Enter your information in our Meeting Planner Form or our Wedding Planner Form, and a member of our staff will contact you to discuss your specific needs within 48-hours. If you would like to contact us directly, please call our team at 602 659 6300.
Press and Partnership Inquiries
For images, logos or information needs for editorial content, please contact us directly at firstname.lastname@example.org.
If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.
For photoshoot inquiries, please fill out our Photo Shoot Request Form.
If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.
High Country Motor Lodge is pleased to announce that our hotel is smoke-free. This includes smoking of any kind, including but not limited to vaping, e-cigarettes, and marijuana. Please note that a cleaning fee of $500 per room, or more, will be charged to guests who choose to smoke in our guest rooms. According to Arizona state law statute #36-2851, it is illegal for any person(s) to smoke marijuana in a public place.